Privacy Policy

Last Updated: September 1, 2026

1. Introduction & Commitment

At Spedrix Technologies (operating as "Spedrix", "we", "us", or "our"), we place the highest priority on protecting your privacy and ensuring the security of your personal data. This Privacy Policy details how we collect, handle, store, use, and safeguard personal information when you access our website (https://spedrix.com), use our SaaS applications, or purchase our custom software engineering services.

2. Communication on Types of User Data We Collect

We collect only the essential personal information required to deliver high-quality technology services:

• Directly Provided Information: When you submit a project enquiry, register for an account, or request a quote, we collect information including your full name, business email address, phone number, company/organization name, and project requirements.
• Financial & Payment Transaction Data: When you pay for subscriptions or invoices, payment processing is handled by certified, PCI-DSS compliant payment gateways. We collect transaction identifiers, invoice numbers, and payment status. Spedrix does not store credit card numbers, CVV codes, or UPI PINs on its servers.
• Technical and Log Data: When browsing our website, we automatically collect server log details including Internet Protocol (IP) addresses, browser type, operating system version, referring URLs, timestamps, and page interaction telemetry to diagnose technical issues and optimize performance.

3. How Your Data Is Protected, Stored & Used

We use your data strictly for legitimate operational purposes:

• Service Delivery: To set up user accounts, build custom software deliverables, manage cloud deployments, and provide customer support.
• Transaction Processing: To generate GST-compliant invoices, execute payment receipts, and manage recurring subscription renewals.
• Data Protection & Encryption: All data transmitted between your browser and our servers is secured using 256-bit SSL/TLS encryption. Databases are protected with stringent role-based access controls, firewalls, and regular security patching.
• Data Retention: We retain personal data only as long as necessary to fulfill the purposes for which it was gathered, support active contracts, or comply with legal, statutory, and accounting obligations.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data with any third party for commercial marketing. We disclose personal data solely to trusted third-party service partners under strict confidentiality agreements:

• Payment Gateway Partners: Authorized payment processors to securely authorize and verify payments.
• Infrastructure & Cloud Providers: Secure cloud web hosting and database providers (e.g., AWS, Vercel) that host our web infrastructure.
• Communication Channels: Email delivery providers to send project updates, invoice receipts, and system alerts.
• Legal & Regulatory Authorities: Where required by applicable Indian or international law, court subpoenas, or government regulatory bodies.

5. Cookies Policy: Intended Function and Handling

Cookies are small data files stored on your device that help our website operate smoothly:

• Essential Cookies: Mandatory for core site functionality, navigation, authentication, and session security.
• Preference & Theme Cookies: Used to remember your interface preferences (such as Dark/Light display mode).
• Performance & Analytics Cookies: Aggregate, anonymized data to measure page load speeds and visitor flow.
• How to Manage Cookies: You can choose to disable or block cookies at any time through your browser settings. Please note that disabling essential cookies may impact certain interactive features of our portals.

6. Your Rights Regarding Personal Data

Under the Digital Personal Data Protection Act (DPDP Act, India) and international privacy frameworks, you hold the following rights:

• The right to access and review personal data held by us.
• The right to request rectification or correction of inaccurate personal details.
• The right to request erasure / deletion of your personal records, subject to legal and statutory accounting requirements.
• The right to withdraw consent for non-essential communications.

7. Grievance Redressal & Nodal Officer Details

In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact information of our Grievance Officer is provided below: