Shipping & Delivery Policy

Last Updated: September 1, 2026

1. Digital Delivery Model & Shipping Costs

Spedrix Technologies (operating as "Spedrix", "we", "us", or "our") is a specialized software development and SaaS technology firm. We provide custom software engineering, mobile application development, cloud infrastructure design, and cloud-hosted subscription platforms.

No Physical Shipping / Zero Shipping Charges: All products, services, licenses, and custom software codebases provided by Spedrix are delivered exclusively via digital and electronic methods. We do not dispatch physical parcels or tangible items to physical mailing addresses. Consequently, there are zero shipping fees, zero handling fees, and zero courier charges (₹0.00) associated with your purchase.

2. Estimated Delivery Timelines

Delivery timelines are structured according to the nature of the software service:

• SaaS Subscription Platforms: Upon successful completion of payment through our payment gateway, your account credentials and system activation access are dispatched electronically to your registered email address instantly (within 0 to 2 hours).
• Custom Software Engineering Contracts: Custom web and mobile applications are developed and delivered electronically in phases according to the milestone schedule agreed upon in your Statement of Work (SOW). Typical project deliveries span 2 to 8 weeks, during which code repositories (e.g. GitHub/GitLab), staging URLs, and production deployments are handed over progressively.
• Technical Consulting & Architecture Sessions: Meeting links, calendars, and digital technical documentation are delivered to your email within 1 business day of booking confirmation.

3. Order Tracking Options & Instructions

We provide clear and transparent electronic tracking for all customer transactions and software deliverables:

• Automated Order Confirmation: As soon as your online transaction is verified, an automated payment receipt containing your Order ID, Payment Reference ID, and Invoice is immediately sent to your registered email.
• Account Dashboard Access: SaaS users can monitor active subscription status, plan limits, and renewal dates directly by logging into their account dashboard.
• Custom Milestone Tracking: Custom project clients receive regular sprint reports, staging links, and direct access to project tracking boards (Jira / Linear / GitHub) to monitor real-time development progress.

4. Delivery Delays & Troubleshooting

If you encounter any delay in receiving your account setup email, access credentials, or project deliverables:

1. Please check your email's Spam / Junk or Promotions folders for automated notifications.
2. Verify that the email address submitted during checkout or contract signing was spelled accurately.
3. If credentials have not arrived within 24 hours of transaction completion, contact our customer support desk immediately with your transaction reference number. We guarantee resolution and manual dispatch of access credentials within 12 to 24 hours.

5. Customer Support & Business Details

For any inquiries regarding electronic delivery, product activation, or project milestones, please contact our support team: