Terms & Conditions

Last Updated: September 1, 2026

1. Agreement to Terms

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you", "User", or "Customer"), and Spedrix Technologies (operating under the brand name "Spedrix", "we", "us", or "our"), concerning your access to and use of our website (https://spedrix.com), our software-as-a-service (SaaS) products, and our custom software engineering services.

By accessing our website, subscribing to any SaaS platform, or executing a custom project contract, you expressly agree to be bound by all of these Terms. If you do not agree with all of these terms and conditions, you are strictly prohibited from using the site or purchasing our services and must discontinue use immediately.

2. Description of Services & Products

Spedrix is a digital technology studio and software development firm providing:

• Custom Software Development: Full-stack web application development, mobile application engineering (iOS and Android), cloud infrastructure setup, and API integrations.
• AI & Machine Learning Engineering: Custom AI models, automated agent workflows, LLM fine-tuning, and voice intelligence systems.
• Proprietary SaaS Solutions: Pre-built subscription web platforms (including eSchoolwala, Repliquick, and client portals).
• IT Consulting & Maintenance: Technical audits, dedicated developer staffing, software performance monitoring, and bug-fix support.

3. User Responsibilities & Acceptable Use

By using our website and services, you represent, warrant, and agree that:

• You possess the legal capacity and agree to comply with these Terms & Conditions.
• You are at least 18 years of age or authorized to act on behalf of your legal business entity.
• You will maintain the security and confidentiality of any login credentials, API keys, or access tokens assigned to your account.
• You will not reverse engineer, decompile, disassemble, or attempt to derive the source code of our proprietary SaaS software or design systems.
• You will not use our services for any unauthorized, fraudulent, or illegal purpose that violates any local, national, or international law.

4. Pricing, Payment Terms & Billing

All pricing and billing conditions are structured as follows:

• Currency & Pricing: All service charges and subscription rates are quoted in Indian National Rupees (INR ₹) for Indian clients, or US Dollars (USD $) for international engagements, exclusive of applicable statutory taxes (such as GST) unless explicitly stated otherwise.
• Payment Gateway & Security: We process online payments securely through authorized payment aggregators and gateways, covering UPI, Net Banking, Credit Cards, and Debit Cards. Spedrix does not store your credit/debit card numbers, CVV, or banking PINs.
• SaaS Subscription Billing: Subscriptions are billed on a recurring monthly or annual basis. Recurring charges are processed in advance at the start of each billing period until cancelled.
• Custom Contract Milestones: Custom software development engagements are invoiced in milestone stages (e.g., initial project deposit, design/architecture sign-off, staging deployment, final delivery) as detailed in your specific Statement of Work (SOW) or Service Agreement.
• Late Payments: Invoices not settled within the agreed timeframe may result in temporary suspension of active software development, cloud hosting, or technical support.

5. Intellectual Property Rights & Ownership

Ownership of materials and software is governed by the following provisions:

• Spedrix Proprietary IP: All copyrights, trademarks, logos, website designs, boilerplates, reusable UI libraries, and proprietary SaaS codebases remain the exclusive property of Spedrix Technologies. Users are granted a non-exclusive, non-transferable, revocable license to access our SaaS tools for their business operations.
• Custom Client Deliverables: For custom contracted projects, full intellectual property rights, source code, and custom assets are transferred to the client strictly upon receipt of 100% full and final payment of all milestone invoices as defined in the Service Agreement.

6. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Spedrix Technologies, its founders, directors, employees, or contractors be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages (including lost profit, lost revenue, loss of data, or business interruption) arising from your use of the site or our services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of these Terms shall not exceed the amount paid by you to us in the three (3) months preceding the claim.

7. Termination and Suspension

We reserve the right to immediately suspend or terminate your account or access to our services, with or without notice, in the event of:

• Any breach or violation of these Terms & Conditions or acceptable use policies.
• Failure to pay any applicable subscription or milestone invoices when due.
• Requests by law enforcement or regulatory authorities.

8. Governing Law & Jurisdiction

These Terms & Conditions and any separate agreements shall be governed by and construed strictly in accordance with the laws of India. The courts located in Pune, Maharashtra, India shall have exclusive jurisdiction over any legal proceedings arising out of or related to this Agreement.

9. Dispute Resolution Procedures

In the event of any controversy, claim, or dispute arising out of or relating to these Terms, our services, or breach thereof, the parties agree to adhere to the following mandatory escalation procedure:

• Amicable Negotiation: The parties shall first attempt in good faith to resolve the dispute informally through written notice and direct discussions for a period of not less than thirty (30) business days.
• Binding Arbitration: If the dispute cannot be settled through informal negotiation, it shall be finally resolved through binding arbitration in Pune, Maharashtra, India in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended). The arbitration will be conducted by a sole arbitrator mutually appointed by both parties in the English language.

10. Grievance Redressal & Business Contact Information

In accordance with the Information Technology Act, 2000 and applicable consumer protection rules, for any inquiries, notices, or grievances, please reach out to our designated Grievance & Support Officer: