Cancellation & Refund Policy

Last Updated: September 1, 2026

1. Policy Overview & Scope

This Cancellation and Refund Policy applies to all digital software subscriptions, SaaS tools, and custom technical consulting services offered by Spedrix Technologies (brand name "Spedrix", "we", "us", or "our"). We are committed to transparency and exceptional client satisfaction across all our digital software deliverables.

2. SaaS Subscriptions: Cancellation & Refund Eligibility

For all subscription-based software-as-a-service (SaaS) products (including eSchoolwala and Repliquick):

• 7-Day Money-Back Guarantee: We offer a 100% full refund within 7 calendar days of your initial, first-time subscription purchase if you are unsatisfied with the software.
• Post 7-Day Window: Refund requests submitted after 7 days from the transaction date are non-refundable, except in the event of persistent service un-availability or platform failure that our technical team is unable to resolve within 72 hours.
• Subscription Cancellation Procedure: You may cancel your SaaS subscription at any time without penalty or cancellation fee by logging into your account settings or by submitting a written request to info@spedrix.com. Cancellation stops subsequent recurring billing and becomes effective at the conclusion of your current active billing cycle.

3. Custom Software Development Contracts

For custom engineering projects, website builds, and bespoke software systems, billing is governed by the specific Statement of Work (SOW):

• Upfront Project Deposits: Initial project initiation deposits are non-refundable once development resources, cloud infrastructure, or design sprints have commenced.
• Approved Milestones: Once a project milestone (e.g., UI/UX design sign-off, frontend delivery, database architecture, or staging link approval) is approved and signed off by the client, the corresponding milestone payment is non-refundable.
• Contract Cancellation: Either party may terminate a custom project engagement with written notice. In the event of early termination, the client will only be billed on a pro-rata basis for verified hours worked and milestones achieved up to the date of termination.

4. Return & Replacement Policy for Digital Services

Physical Returns & Replacements Not Applicable: Because Spedrix exclusively creates, sells, and distributes digital software, cloud platforms, and engineering services, physical returns or physical product replacements do not apply.

If any software service or custom codebase delivered is found to have defective functionality, reproducible bugs, or fails to meet the documented technical specifications, our engineering team will provide free bug-fixing and technical remediation under the project warranty period (typically 30 days post-delivery) rather than a physical replacement.

5. Refund Processing Timelines & Modes

When an eligible refund request is approved:

• Initiation Window: Our billing team will process and initiate the refund within 2 business days of approval.
• Refund Method: All refunds are credited directly back to the original payment method used during checkout (e.g., Credit Card, Debit Card, UPI, or Net Banking).
• Bank Processing Timeframe: Please allow 5 to 7 business days for the refunded amount to reflect in your bank statement or card balance, depending on your bank's clearance cycles.
• Zero Refund Deduction: We do not charge processing or restocking fees on valid, approved refund claims.

6. How to Request a Cancellation or Refund

To initiate a cancellation, refund request, or billing inquiry, please follow these steps:

1. Send an email to info@spedrix.com with the subject line "Refund Request - [Your Order/Invoice ID]".
2. Provide your registered account email, date of purchase, payment reference / transaction ID, and a brief explanation of the reason for your request.
3. Our support team will review your ticket and respond with an official confirmation within 24 to 48 hours.

7. Support & Business Contact Details